Frequently Asked Questions
What services does KleanAid offer?
KleanAid offers a comprehensive range of cleaning services for residential and commercial properties. This includes regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and more. We also offer customizable cleaning packages to suit your specific needs.
How do I book a cleaning service with KleanAid?
Booking a cleaning service with KleanAid is easy! You can schedule an appointment by calling us at 437-933-8747, filling out the booking form on our website, or sending us an email at info@kleanaidservices.com. Our friendly staff will assist you in selecting the right service and scheduling a convenient appointment time.
Are your cleaning products eco-friendly?
Yes, at KleanAid, we prioritize environmental sustainability and the health of our clients. We use high-quality, eco-friendly cleaning products that are safe for your family, pets, and the environment. If you have any specific preferences or concerns regarding cleaning products, please let us know, and we will accommodate your request.
Do I need to provide cleaning equipment or supplies?
No, you don’t need to provide any cleaning equipment or supplies. Our professional cleaners come fully equipped with all the necessary tools, products, and supplies to efficiently clean your home or office. If you have any special requests or preferences, feel free to communicate them to our team in advance.
What areas do you serve?
KleanAid proudly serves Ottawa. Whether you’re located in the city center, suburbs, or surrounding areas, we’re dedicated to providing our cleaning services to as many clients as possible. If you’re unsure whether we cover your area, please don’t hesitate to reach out to us for clarification.
What health and safety measures do you have in place during cleaning?
The health and safety of our clients and staff are our top priorities. We have implemented rigorous safety protocols in line with guidelines from health authorities. Our cleaners wear masks, gloves, and other protective gear, practice social distancing, and use disinfectants approved by health organizations. Additionally, we conduct regular health screenings for our staff to ensure their well-being and your peace of mind.
What if I need to cancel or reschedule my appointment?
We understand that plans can change, and we strive to accommodate our clients’ needs. If you need to cancel or reschedule your appointment, please notify us as soon as possible. We have a flexible Cancellation Policy in place, and our team will work with you to find a new appointment time that suits your schedule.
How do I pay for KleanAid's services?
We accept various payment methods for your convenience, including cash and electronic transfers. Payment is due upon completion of the cleaning service. Our team will provide you with detailed payment instructions and receipts for your records.
Do you offer discounts or promotions?
- Yes, we occasionally offer discounts and promotions to our valued clients. Be sure to follow us on social media and subscribe to our newsletter to stay updated on our latest offers and deals.
- Additionally, we may offer referral discounts for clients who refer friends or family to KleanAid.
How can I provide feedback about my cleaning service?
- We welcome feedback from our clients as it helps us improve our services and better meet your needs. You can provide feedback by contacting us directly via phone, email, or our website’s contact form. Your satisfaction is our priority, and we appreciate your input.